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Service Benefits Terms & Conditions
- Beyond Repair / Discontinued Items: If an item is deemed beyond repair upon inspection or discontinued, a store credit equal to 40% of the insured product’s original retail price will be issued, redeemable within the same collection.
A. CARE & A. CARE PLUS Terms & Conditions (Valid within one year from the date of purchase)
- A. CARE Coverage: Valid on full-priced frames up to HK$1,500 retail value (A. CUSTOM, RIMLESS, WAVY, RAW ACETATE, ACETATE, and CLIP-ON). Excludes A. LAB FOLDABLE, A. LAB SILVER & GOLD, collaborations, and sale items.
- A. CARE PLUS Coverage: Covers premium collections including A. LAB FOLDABLE, A. LAB SILVER & GOLD, and collaborations. Excludes sale items.
- Lens & Frame Care: Includes 1 complimentary lens replacement per year for scratches or damage (subject to stock availability; replacement colors may vary slightly) and 1 full frame polishing.
Frequently Asked Questions
What is A. VIP?
A. VIP is the official loyalty program of A.SOCIETY designed to reward our community. As an A.VIP member, you earn A.POINT with every purchase, review, and interaction, which can be redeemed for store discounts.
How do I join the A. VIP?
Simply create an account to join. You’ll automatically receive 5 bonus points upon registration.
How does point redemption work?
Once you have accumulated enough A. POINT, log into your account and navigate to your loyalty dashboard. Select your desired reward to generate a unique discount code, then apply it at checkout to enjoy immediate savings on your order (1 Point = HKD $1).
Do my A. POINT expire?
Yes, A. POINT are valid for 12 months from the date they are earned. Be sure to redeem your accumulated points within this 12-month window to enjoy your rewards.
What is the difference between A. LIST and A. BLACK tiers?
A. LIST is our entry-level tier unlocked automatically upon account creation. A. BLACK is unlocked when you spend HK$2,500 in a single transaction or HK$4,000 annually. A. BLACK members enjoy an accelerated point earning rate (HK$20 = 1 Point), an annual 10% discount, complimentary A. CARE protection, and VIP invitations to private events.
How do I claim my Birthday Discount?
Make sure your birthday is added to your account profile 30 days before your birthday month to receive a 20% off discount via email. Click [here] to update your profile.
How does A. CARE and A. CARE PLUS protection work?
A. CARE covers standard full-priced frames (up to HK$1,500 value) for 1 complimentary lens replacement and 1 full frame polishing or repair for accidental damage per year. A. CARE PLUS extends these exact same protection benefits to premium collections including A. LAB FOLDABLE, A. LAB SILVER & GOLD, and brand collaborations.