Frame Care

What is the best way to clean my sunglasses?

We recommend you clean your frames regularly using the cloth provided. Never use paper towels, clothing, household detergents, soaps or glass cleaners, as these can grind dust and fibers into lenses and damage their coatings over time. Similarly, please also avoid the use of aggressive cleaners on the metal or acetate components of your frames. 

Are your lenses UV protected?

The lenses used in our sunglasses conform to all major safety provisions for UV-rays and are designed to block all wavelengths harmful to the eyes below 400nm (UVA and UVB).

 


 

Warranty

What is your warranty policy?

Whilst we endeavor to deliver all products in exceptional condition and to the highest quality, you can rest assured that all eyewear manufactured by A SOCIETY comes with a warranty that covers against manufacturer defects for one year from the date of purchase. All warranty claims must be accompanied by proof of purchase from A SOCIETY and can be submitted via email to hello@asociety.com. Please make sure to quote your original invoice number, which can be found in your original email that came with your order. Note that our warranty does not cover scratches to lenses or any products that have been personalized, altered or misused.

We'll either repair or replace the damaged item for you. If the item has discontinued or not available, you can opt for a refund in store credit or to the same card.

How can I have my frame repaired?

If your sunglasses break after the warranty has expired, you can contact us at hello@asociety.com. Please include in your email: your name, contact number, original invoice number and a series of pictures showing the damage to the frame in question. We will contact you with an evaluation of the repair work required.

 


 

Other Questions?

If we haven’t been able to answer your question or you have any concerns, please email us at hello@asociety.com we’ll be more than happy to help.