- For a limited period, we provide FREE shipping with ANY purchase to the following countries: Australia, Cambodia, Canada, China, France, Germany, Hong Kong, Indonesia, Israel, Japan, Macao, Malaysia, New Zealand, Norway, Philippines, Russian Federation, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, USA, Vietnam and more.
- All other countries and territories not listed above: Shipping will be subsidised and discounted shipping rate will be displayed at checkout.
How long will delivery take?
- Asia: 3-6 business days
- Australia and New Zealand: 4-8 business days
- USA and Canada: 4-8 business days
- UK and Europe: 4-8 business days
- Rest of the World: 10-15 business days
When will my order ship?
After payment is verified, please allow 1-2 business days for processing before your order is shipped.
How much duty and tax will I have to pay?
We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. Customs policies vary widely from country to country; contact your local customs office for more information.
Do you ship to P.O. boxes or rural postal codes and zip codes?
Sorry, we don't ship to P.O. Boxes or rural postal codes and zip codes in Asia at this time.
Do you ship to APO/FPO/DPO address?
Sorry, we don't ship to APO/FPO/DPO addresses in Asia at this time.
Has my order been shipped yet?
Once your order is dispatched from our warehouse, you'll receive an email confirming that your order is on its way.
How can I track my order?
When your order has been dispatched you will receive a dispatch confirmation email advising carrier and tracking information. In the unlikely event that you've any problems with your order, please email firstname.lastname@example.org.
I haven't received my order?
If you've received your dispatch email and still haven't received your order, please use your tracking number to track your order.
If you haven't received a dispatch email, email email@example.com with your order number (eg. #123456) and we can look into this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.
What happens if the sunglasses arrive damaged or defective?
Please email firstname.lastname@example.org within 7 days to report the issue. Following inspection of the returned item, we'll either replace or refund the item.
What happens if I receive an incorrect item?
If you receive an incorrect item, please contact us immediately at email@example.com and we'll arrange for the correct item to be sent to you. We'll also reimburse you for the cost of return postage of the incorrect item.
If we haven’t been able to answer your question or you have any concerns, please email us at firstname.lastname@example.org we’ll be more than happy to help.